Tktkbet FAQ – All Your Questions Answered

At Tktkbet, KYC (Know Your Customer) verification is typically a one-time process required before your first withdrawal. It's there to protect you — keeping your account secure from unauthorized access.

What you'll need for verification:

• Clear photos of the front and back of your National ID (NID) — or the data page of your Bangladeshi passport
• A recent selfie holding your NID or passport
• Photos must be clear and well-lit – blurry or cropped images will not be accepted

In some cases, a bank statement or utility bill photo may be requested as proof of address. However, for most users, an NID and selfie are sufficient.

Verification is typically completed within 24 to 48 hours of document submission. During peak periods, it may take up to 72 hours. You will be notified by SMS or email once verified. Once completed, no further verification is required.

To submit documents, log in and go to Profile → Verification → Upload Document. If you run into any issues, reach out via Live Chat for assistance.

Registering with Tktkbet only takes a few minutes. Just have the following details ready:

• Your full name (as it appears on your NID)
• An active Bangladeshi mobile number (you'll receive an OTP on this number)
• Date of birth (must be 18 or older)
• A strong password
• Email address (optional, but useful for password recovery)

Step-by-step process:

• Fill in the above details on the registration form
• Check the box to agree to the Terms & Conditions
• Click the "Register" button
• Verify your number using the OTP sent to your mobile
• Done – your account has been created

Only one account can be opened per mobile number. If multiple accounts are found, all of them may be suspended and any balances forfeited.

When your winnings arrive depends on the type of betting or game you won from.

For slots and Live Casino, winnings are credited to your Tktkbet wallet instantly — no delays whatsoever.

Lottery – winnings are generally credited to your wallet within 5 to 15 minutes after the draw ends.

Sports Betting – bets are settled after the match result is verified. This usually happens within 30 minutes to 2 hours of the match ending. Delays may occur if live score updates are slow or if there is a dispute over the result.

You can withdraw once funds have been credited to your Tktkbet wallet. Processing times depend on the amount and method:

• BKash / Nagad: typically 15–30 minutes
• Rocket: 15–45 minutes
• Bank transfer: 1–3 business days

For large winnings (over ৳50,000), additional verification may be required, which can take up to 24 hours. This is a standard security procedure.

There are generally two reasons an account gets locked — entering the wrong password multiple times in a row, or detection of suspicious security activity.

If your account is locked due to too many incorrect password attempts, it will typically unlock automatically after 15–30 minutes. Just wait and try again.

If you need immediate access or aren't sure why your account is locked:

• Start a Live Chat with "Account Lock" – available 24/7
• Please provide the mobile number you used during registration
• You may be asked a few questions to verify your identity
• Once verification is complete, support will unlock your account

If you've forgotten your password, use the "Forgot Password?" link on the login page to set a new password via OTP.

If your account is suspended for security reasons, the issue must be resolved through support. You may be asked to submit KYC documents in this case.

Tktkbet generally does not charge any withdrawal fees. However, payment gateways such as bKash or Nagad may apply their own transaction charges — this is outside Tktkbet's control.

Withdrawal limits vary by method:

• BKash – minimum ৳300, daily maximum ৳25,000
• Nagad – minimum ৳300, daily maximum ৳25,000
• Rocket – minimum ৳500, daily maximum ৳30,000
• Bank Transfer – minimum ৳1,000, no upper limit (KYC verification required)

To withdraw bonus funds, you must first meet the specified wagering requirements. Attempting to withdraw before fulfilling those requirements will result in the bonus being cancelled.

Withdrawals cannot be processed without completing KYC verification. Once verified, all future withdrawals will be processed much faster.

To request a withdrawal, log in to your account → Wallet → Withdrawal → select your method and amount → confirm.

Tktkbet offers multiple support channels, all available in Bengali.

Live Chat – the fastest option. Click the chat icon on the right side of the website or in the bottom menu of the app. Available 24 hours a day, 7 days a week. Average response time is under 3 minutes.

Email – write to us at support@tktkbet.best. Email is ideal for complex issues or when you need to send documents. Replies are typically sent within 6 hours.

Help Center – on the website /help-center The page has detailed guides and tutorials on a wide range of topics. In many cases, you'll find the solution you need right there.

Having the following information ready before contacting support will help resolve your issue faster:

• Your registered mobile number
• A brief description of your issue
• Bet ID or transaction ID, if applicable
• The time the issue occurred